Question 1

Are your products Australian Made?

Accepted Answer

YES – all products we manufacture are made onsite in our factory at the foot of the Blue Mountains in Penrith NSW.
We are fully licenced to use the Australian Made Logo and are proud to be an Australian Owned Manufacturer.

Question 2

Can I pick up my order?

Accepted Answer

YES absolutely! Once you've selected pick up, we will let you know when your order is ready for collection and you can pick your order up from our Factory, which is located at 26 Peachtree Road, Penrith NSW 2750.

Question 3

How long does it take to get my order?

Accepted Answer

We use Australia Post and ship your order as soon as possible after receiving it within business trading hours - Monday to Friday.

Standard shipping of your parcel is expected to arrive within 5-10 business days.

Tracking and shipping confirmations will be emailed to you once the order has been dispatched.  If you have not received your order within the above time frame, we ask that you firstly check the delivery status of your order here before contacting us.

Please note that due to Covid-19 outbreaks, State lockdowns and National Disasters, our shipping service provider have advised that they are currently experiencing an increase in delivery delays.

Question 4

Does Clover Fields have a shop I can visit?

Accepted Answer

YES – we have a Factory Outlet Shop located at 26 Peachtree Road, Penrith NSW 2750.

Shop Hours: Monday - Thursday: 9:30am - 5:00pm & Friday: 9:30am - 3:00pm.

Question 5

Does Clover Fields test their products on animals?

Accepted Answer

Absolutely not! We never have and never will.

We love animals and strongly advocate for them.

$1 from every pet bar sale will be donated to one of our many wonderful local animal welfare charities, such as the Animal Welfare League in Kemps Creek.

Liz and Geneva share the same birthdate (5th January), and in 2019 they both got puppies, a brother (Oli) and sister (Didi), who are also born on... the 5th of January!  They love recycling as much as we do so they can often be found composting any food scraps and hanging around the bins!

Question 6

Are Clover Fields products eco-sustainable?

Accepted Answer

YES. The Palm Oil and Palm Kernel Oil soap base are from managed plantations. Rainforests were not cleared to make way for these plantations. Palm Oil production has the smallest carbon footprint of all the saponifiable oils. We use fully certified, eco-sustainable palm oil in the production of our Natures Gift soap bars.
We also use coconut-base in our Natures Gifts Essentials bars.
Both PALM and COCONUT bases are available for contract manufacturing.
The natural-class fragrance we use in our Shampoo Bars is fully eco-sustainable and ethically produced by our wonderful suppliers.

Question 7

Do you make a palm-oil-free soap?

Accepted Answer

YES we sure do!

Our Natures Gifts Essentials soaps are coconut based, palm-oil free, vegan and eco-sustainably made with premium all-natural fragrances and essential oils that will soothe your skin and transport your senses with their decadent scents.

Head here to check out our other palm-oil free products and Shampoo With A Purpose ranges.

Question 8

Do you have VEGAN products?

Accepted Answer

YES – the vast majority of our products are vegan. 
Check out all of the below ranges which are, or have, vegan products:

🌱 Shampoo with A Purpose 
🌱 Australian Bush Soaps 
🌱 Minimal Essentials
🌱 Natures Gifts Essentials 
🌱 Olive & Fig 
🌱 Lemon Myrtle 
🌱 Favourite Flowers 
🌱 Sanitising Products 
🌱 Novelty Soaps 
🌱 Natures Gifts Soaps (except: Vanilla, Honey & Glycerine, Jojoba & Goatsmilk, Manuka Honey, Goatsmilk & Vitamin E)
🌱 Superfood Botanical Soaps (except: Manuka Honey & Almond, Shea Butter & Goatsmilk)

Question 9

What is your refund policy?

Accepted Answer

Refunds will not be issued due to a change of mind. If you encounter an issue with your
order we must be notified within 72 hours of receipt to be able to issue a replacement or
refund. Due to the nature of these products, we cannot accept returns for used products as this is a hygiene issue. Should you encounter any problem with the product when using, please do get in touch with us as we may be able to give you some advice - please make sure you patch test the product before applying generally to ensure you do not have a reaction, as even natural products can cause reactions in some skin types.

Question 10

Do you offer wholesale?

Accepted Answer

Absolutely. Head here: www.cloverfieldswholesale.com
Please note, we only accept stockists with a registered ABN.

Question 11

Do you offer Contract Manufacturing?

Accepted Answer

Yes, we are an established contract manufacturer founded in 1983. We have decades of experience in developing and formulating bespoke ranges for many clients. We work with the utmost confidentiality and create quality products that you'll be as proud to call your own as we are of our own products. Head here to check out our OEM services and to make an enquiry.
We look forward to hearing from you!

Question 12

How do we make our soaps?

Accepted Answer

First, we source quality soap noodles and mix all our own essential oil blends in-house. Ingredients and additives (Australian-sourced as often as we can) are all well mixed to ensure they are evenly distributed before the soap is cooled and then grated into fine particles.

These then proceed to the triple-mill stage, where the particles are then put through a roller and turned into a paste. We don't just do it once, we mill everything twice! This blends and condenses the soap which gives it unbeatable longevity and a premium quality feel.

Next, the soap travels into our vacuum plodder and is extruded through a shape plate. We then cut each soap with a high speed guillotine.

The soaps are then fed onto a conveyor belt and are hand packed by our team. Sometimes the bars are also run through a stamping process to make our beautiful shaped soaps.

Triple milled soap is considered to be the most effecient way to make high quality soap, as the process extracts any excess moisture or air from the bar, leaving you with the purest form of soap available, that has a much greater density as a result of the excess moisture being squeezed out of it. So it's not only smoother in texture, it also produces a much richer lather, giving you a more luxurious, premium product, that lasts longer and makes it better value for your money.

Plus it is much better for those with sensitive skin or skin allergies, as soap that is not milled this way, still contains small traces of lye, which bonds to the skin and traps grease and dirt, whereas triple milled soap leaves your skin clean and fresh without any chemical residue.

Question 13

Do you ship overseas?

Accepted Answer

At this stage we ship across Australia only.

Question 14

Postage Costs and Shipping

Accepted Answer

Postage is a flat rate of $10 Australia wide. We ship as soon as possible after receiving your
order within business trading hours – Monday to Friday.

Please note: We are not responsible for any mistakes made by our customers during checkout and are unable to make any changes to orders AFTER they have been fulfilled. If you wish to make any changes to your order we advise you to contact us urgently, as our orders are generally fulfilled promptly after payment has been received.

If we need to resend your order due to you incorrectly inputting your address, we will re-charge the flat $10 fee for resending within Australia. We will be in contact with you to arrange this.

Question 15

MyPost Customers

Accepted Answer

From 5 October, parcel receivers who have registered with MyPost will be updated about their parcel with digital notifications. If Australia Post has been unable to deliver, they'll let these customers know via the Australia Post app, email or SMS.

Their first notification will let them know that they have tried to deliver and the reason why it couldn't be completed. The second notification will be sent once their item is ready to be collected from either a post office or nearby collection point.

Paper cards will still be left as usual for customers who don't have a MyPost account.

Question 16

Can I make changes to my order?

Accepted Answer

Clover Fields is not responsible for any mistakes made by customers during checkout and are unable to make any changes to orders after they have been fulfilled. If you wish to make any changes to your order we advise you contact us urgently, as our orders are generally fulfilled promptly after placement.

Question 17

Why do some soap fade?

Accepted Answer

We use no artificial colour stabilisers or preservatives in our soap. Natural soaps which contain natural extracts and oils may discolour when exposed to strong lights and upon ageing. This is a natural process and in no way will affect the quality of the soap bar.

Question 18

Why does soap sweat and how to avoid it

Accepted Answer

The soap-making process naturally produces glycerin, a humectant that is great for your skin. However, its ability to attract moisture means that in very humid weather, little glycerin beads or droplets may develop on the surface of the soap, also referred to as  'sweat' or 'dew'.

The moisture is being pulled towards the soap, it's not the soap exuding the moisture.  Glycerine and other humectants draw moisture towards them, which is why they're used in skin care.  It's just a cosmetic effect, your soap is still fine to use.

Why does it happen?  Two things are needed - a humectant (which in soap is glycerine) and a moist atmosphere (as in rainy weather or humidity).  It is not usual for soap to sweat, however, this is more of a common occurrence during the unseasonal wet weather and humidity we've been experiencing thanks to the La Nina and El Nino weather events.

Solution: If your soap does sweat, you can choose to leave the droplets on the surface of the soap and see if they reabsorb in over the next few days, or dab at the moisture with a paper towel to soak them up. Place the soap in front of a fan to help with air circulation, running a small dehumidifier in the area or using a product such as DampRid can be very helpful in humid environments.

Prevention is better than cure, so it's ideal to store your soap in a dry air-tight container or keep it covered to help insulate it from any moisture in the air until you're ready to use it in your bathroom or sink etc.

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FAQ

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